Unsubscribe me (let me go): making email opt-outs easy

Have a little respect for your users: don’t get in their way when they want to leave.


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Ten ways to generate promotional hooks

It’s Christmas – you must read our blog! (or: are seasonal hooks so last season?)
Sick of reading Christmas-themed content? Well get ready for a barrage of New Year emails, followed by Valentine’s Day messages, with Easter promotions hot on their heels. Then of course, there will be the “get ready for summer” emails, closely followed [...]


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Online forms: how to get the copy right

The web is a highly transactional space where people come to trade information, products and services. Many businesses stand or fall on their ability to generate leads and sales through their sites.
In such a world, the piece of content that matters most on your site is often the online form. It’s where you convert [...]


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