11 words to ban from your website

A short list of words and phrases that should never darken your online doors again…
1. Welcome
On a homepage, a Welcome message contains no information and is a massive waste of very valuable screen space. The way to welcome your visitors online is to provide information that shows them exactly what you’re about and how you [...]


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From fields in email: why it pays to be transparent

Boost your email open rate by paying attention to your from fields


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Use example copy to support your tone of voice

Features and benefits are the bread and butter of marketing copywriting, but there’s a more subtle way in which examples can help support your tone of voice.


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Customer service emails – are you missing a brand-building opportunity?

Good communication builds your brand and so it’s worth taking a careful look at the emails your company sends – including automated messages such as order confirmations


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When good SEO makes bad sites

Search engines have tried to solve the problem of information overload, only for it to reappear at the next step in the user’s journey.


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Learn web writing and writing for search, 11 & 23 June

In the coming weeks (on 11 and 23 June) we’re running 2 more rounds of our popular Web Writing and Writing for Search open courses.


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