January 5, 2010
Expert advice on your customer care content
Understanding more about how customers experience your copy content can have an immediate and cost-effective impact on your business. Sticky Content’s CEO Catherine Toole will be speaking about customer care content and brand tone of voice at Nielsen/Norman Group’s Usability Week conference in London in May, following successful sessions at the Berlin and Las Vegas events last year.
- Monday 17 May: Customer Care Content as User Experience — writing cost-effective customer service emails, help text, forms, and consumer forums
- Tuesday 18 May: Brand Tone of Voice Online — use your web writing style to build customer loyalty and increase sales
To book, and for more details, see the Usability Week 2010 website.
Posted by Martin Wake to customer emails, events, Tone of voice, Training, Usability Week 2010
I hope you will also turn them into courses, i am waiting for it.