Posts by Claire Bussey

New year, new subject line clichés

There’s no reason to abandon good email practice just because the calendar’s changed.


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Attack of the festive subject lines

Is it too much to ask for online retailers to try a little harder with their email subject lines?


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Customer service emails – are you missing a brand-building opportunity?

Good communication builds your brand and so it’s worth taking a careful look at the emails your company sends – including automated messages such as order confirmations


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Ten ways to generate promotional hooks

It’s Christmas – you must read our blog! (or: are seasonal hooks so last season?)
Sick of reading Christmas-themed content? Well get ready for a barrage of New Year emails, followed by Valentine’s Day messages, with Easter promotions hot on their heels. Then of course, there will be the “get ready for summer” emails, closely followed [...]


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